FAQ
Here you can find answers to a number of the most common questions. If you don't find an answer to your question, feel free to send an email to kundeservice@lirumlarumleg.dk or contact us at tel. 70 26 98 90
What is your delivery time?
Orders placed on weekdays before 12:00 PM are usually shipped the same day. Orders placed after 12:00 PM on weekdays are shipped the next business day. Orders placed after 12:00 PM on a Friday and during the weekend are shipped the next business day.
During sale periods, please expect additional delivery time for packages sent from our warehouse and packages for pickup at our warehouse.
We always send an email with a Track & Trace number from the selected shipping company when your package is dispatched, so you can follow it. If you order items that are to be delivered by courier, there may be an additional delivery time of 1-3 days.
Do you have Click & Collect?
Yes, you can pick up your order yourself at our warehouse at Engholmvej 16, 3100 Hornbæk. Place the order online and choose Click & Collect. You will receive an email when the order is ready for pickup. If your order is placed in our outdoor parcel box, you will receive an email with a code and a barcode you need to open the box, so you can pick up your order around the clock.
Packages not placed in our parcel box can be picked up during the following hours:
Can I have a gift sent directly to the recipient?
We send gifts directly to the recipient daily, and you just choose the desired delivery address. We wrap beautifully for only 15 DKK per package, and remember, you can order a personal message on a card. We do not include the invoice when we see that a personal message on a card has been ordered.
We offer fine and professional gift wrapping with our exclusive wrapping paper and ribbon for 11 DKK per package. Furniture and some other items are not wrapped due to size and weight.
How long do I have to return?We normally offer a 100-day return/exchange policy. If you order a gift well in advance – feel free to write in the comment field when ordering, which date the gift will be given. Then you get a 100-day return/exchange policy from that specific date. You can read more about how to return here
How do I exchange an item I bought myself?
We do not offer exchanges, so if you want a different item you need to order it in a separate order. Here you can read how to return We do not offer exchanges, so if you want a different item you need to order it in a separate order.
How do I exchange a gift I received?
We do not offer exchanges, so if you want a different item, you must order it in a separate order. Then return the gift. The money for the gift will be refunded to you via your own order. If you do not want another item, you can either get a store credit or the money will be refunded to the purchaser's card. Here you can read how to return
I have not received an order confirmation?
The order confirmation is sent to you automatically after your order, so it should be with you at most 10 minutes after you ordered. Especially if you have hotmail, gmail, or iCloud, the spam filters are strong and therefore may filter out, for example, an order confirmation. Therefore, check your spam filter/junk mail folder. If you find it in the spam folder, right-click on our email address and add us to your address list to ensure you also receive notification of the order dispatch and your purchase receipt.
How do I get a discount with Ældresagen?
As a member of Ældresagen, you can get a discount when shopping at Lirum Larum Leg. To get the discount, you need to retrieve a discount code here. Then enter the discount code in the discount code field when you go to checkout.